No. We can send goods anywhere in New Zealand but do not send Internationally. We recommend you look into Freight Forward providers if you'd particularly like to purchase an item to be shipped or you are welcome to organise your own shipping. We do require payment via bank deposit for transactions of this nature. Please contact customerservice@millys.co.nz if this is something you'd like to explore further.

You will receive a confirmation email for your order. Then your Click & Collect order will be ready for your collection from our Ponsonby store when you receive another email from us letting you know it's been processed. Check your spam folder if you've not received this within 24-48hrs.

Products have info with them regarding whether the goods are immediately available and when you can expect them to be dispatched.

Providing your parcel is processed and collected with the courier's afternoon pickup, deliveries to addresses within Auckland are targetted for the following working day, North Island and South Island 2-3 working days. Please allow an additional 3 days for rural delivery.

Our delivery rate generally sits at around 98% within 48hours but for delays in the freight network you can refer to the Post Haste Network Status Dashboard here.

Yes, we can giftwrap and send a gift directly to the recipient on your behalf, including a gift card or tag with your message, all for a donation to the Auckland City Mission. Simply select giftwrapping in the checkout and use the recipient's details for the delivery address.

If the goods aren't quite what you were expecting or you find the size doesn't quite meet your requirements let us know and we can sort that out for you.

Providing you've not purchased an order only product (brought in for you specifically) all purchases made on the site can be returned to Milly’s, unused in the original packaging, and we will assist in finding a more suitable option for your needs or process a full-refund (after shipping costs) See our Terms and Conditions for more info.

No. Our parcels are sent signature required, as they often contain fragile items, and we want to make sure these reach you in good condition. For this reason we need to deliver to a physical address where someone is there to sign. If you're happy for the goods to be left without a signature this will need to be organised directly with the courier.

We have vouchers for use either in our Ponsonby store or on our website. If you're wanting a voucher for use online you can select a value here. If you'd prefer to shop instore you can select a value here.

Simply log-in to your Milly's account and you can view your wishlist here.

If you have received an online voucher yes you can use this to make purchases on our website, simply enter your voucher code at the checkout. If you have an instore gift card no, these need to be presented in store and are treated like cash, so we need to have them in order for them to be redeemed.

Milly's In-store gift cards need to be presented in-store to be redeemed however we can work around this for you. Simply find the items you'd like to purchase and let us know via email to: customerservice@millys.co.nz , then send your gift card in to us, to be used as payment for your order. 

Yes, Urgent Tonight offer a delivery service to applicable Auckland addresses Monday-Friday and your order will be delivered between 6-9pm in the evening for only $25 (so residential addresses are best).

If you'd like to use this service select Urgent Tonight at the check-out. Make sure to send your order through before 12pm, so the courier can be booked and check your shipping address is in the map of the Urgent Tonight delivery area here.

There is no urgent delivery option on weekends or for greater or out of Auckland addresses.

Looking to select a gift from a freind or Family member's Milly's Gift Registry, you can find their list here.

Milly's website uses your location to ascertain whether you qualify for any discounts or gift with purchase promotions that are running on the site. If your discount is not aplying, please allow the site to see where you are and it should apply (we have advice on how to change this setting here). But be assured, if we receive your order and the advertised promotion has not applied automatically, we can organise this manually as we process your order.